Refund policy

Refund & Return Policy for www.bestbudsspirits.com

Effective Date: 01.03.2025

At www.bestbudsspirits.com, customer satisfaction is our priority. If you experience any issues with your order, we offer refunds or replacements under the conditions outlined below.

1. Eligibility for Returns & Refunds

We accept refund or replacement requests only under the following conditions:

  • Damaged, defective, or incorrect items: If your order arrives damaged, defective, or incorrect, you may request a refund or replacement.
  • Timeframe: You must submit a refund request within 14 days of receiving your order.
  • Product condition: Items must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Refundable & Non-Returnable Items

To comply with health and safety regulations, the following items cannot be returned or refunded:

  • Opened bottles or perishable goods (due to health concerns).
  • Custom or personalized products (e.g., engraved bottles or limited editions).
  • Orders that exceed household consumption limits (as per our Shipping Policy).

3. How to Request a Refund or Replacement

  1. Contact us at info@bestbudsspirit.com within 14 days of receiving your order.
  2. Provide your order number, a description of the issue, and photographic evidence (if applicable).
  3. Our team will review your request and notify you within 5 business days whether your refund or exchange is approved.

4. Refund Process

  • If approved, refunds will be processed within 7 business days to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges & Replacements

  • If you received a damaged or defective product, we offer replacements instead of refunds when possible.
  • To initiate an exchange, follow the same steps as the refund request.

6. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe, check with your bank or payment provider.
  • If further assistance is needed, contact us at info@bestbudsspirit.com.

Disclaimer: This refund policy is subject to change without prior notice. By purchasing from www.bestbudsspirits.com, you acknowledge and agree to this policy.